ABOUT ORDER, PAYMENT & DELIVERY
How do I place an order?
Choose your preferred items from our product Categories, then select quantity / color / shape, then click ‘Add to Cart’. Proceed to ‘Checkout’ in your ‘Shopping Cart’ when you have finished adding everything that you want. Follow the instructions given, view shipping and payment details before confirm and pay. A copy of ‘Order Confirmation’ will be emailed to you so be sure to check your inbox.
Why is BOX2PAC prefer customers to place orders online?
We prefer to be established as an online retail shop, as most of our products are available online. Online shopping is also the quickest, easiest and most accurate way to place your order in full details.
What payment methods do you accept?
We accept Bank Transfer, Debit or Credit Cards. The online payment gateways we use are safe & secured and certified of the highest level encryption commercially available.
For direct bank transfer, where should I send the payment?
Please send your payment to the following account:
Maybank # 5148 7910 1861 (Account Name: BBOX MARK SDN BHD)
*IMPORTANT: You must email a copy of the receipt / payment slip to email@example.com. Please note that orders will only be processed after the payment is received.
The price shown on the website is for per piece or per pack?
Price seen on the website is for per bundle in bulk. For single piece or loose items, additional charges apply.
How much do you charge for delivery?
After you have done shopping, go to ‘View Shopping Cart’ on top of the page. Click ‘Estimate Your Shipping’ button to view shipping option and charges.
How long does the order take to ship?
For Pos Laju delivery will take around 2-3 working days; while for Pos Parcel Malaysia may take up to 10 working days. However ETA may differ subject to various shipping destination.
*Please note that orders will only be processed after the full payment is received.
What is the maximum weight for shipping?
For Pos Malaysia the weight limit for shipping is 30kgs. If you buy more than 30kgs we may ship it by separate parcels, or you can choose to self collect.
Where do I self collect my order?
You can self collect the purchased items at our retail office located at:
No.93 & 95G, Jalan 5/62A, Bandar Manjalara, Kepong, 52200 Kuala Lumpur.
(Business Hours: Monday to Friday from 10.00am - 5.30pm)
Or location by WAZE or Google Map : BOX2PAC
Do you ship worldwide?
We currently ship domestically within Malaysia and Internationally to Singapore, Brunei and Indonesia. If you require shipping to other international countries, heavy custom duty fees may apply and are the responsibility of the customer. Kindly contact us at firstname.lastname@example.org for further information.
ABOUT CUSTOM ORDER
What is the Minimum Order Quantity (MOQ) for custom made order?
The minimum order quantity (MOQ) for custom made order is starting from 1000 units per design.
Do you take custom printing for stock boxes?
Yes for certain type of stock boxes. The minimum order quantity (MOQ) is 500-1000 units or more. Kindly contact us at email@example.com for further information.
Why is such large quantity required for custom made order?
It is because having custom specifications will involve initial setup costs (as new die formes will be made), large quantity is to ensure lower in production costs. If less quantity is produced, your cost will be as much higher as double up the costing.
Why can’t I get a quote on the spot for custom order enquiry?
Pricing is generally affected by factors of dimensions, box structure, ink coverage, material and quantity ordered. The material used, print techniques, size and quantity you choose will make a dramatic difference to the price. We need time to calculate the best price for you and your patience is much appreciated.
What is the production lead time for custom made order?
The production lead time for custom order may require 3 to 6 working weeks depending on the final product structure and total order quantity.
*Subject to production availability.
Do you have a showroom / retail outlet that I can visit?
I would like to see the actual box first before purchase, is that possible to do so?
Yes, we do have a retail office. For custom order, we would appreciate your call for an appointment prior to your arrival.
Business Hours: Monday to Friday from 10.00am - 5.30pm.
What are the benefits of a registered member?
It is absolutely FREE. You will be able to shop faster as your information will be automatically retrieved, no typing required. It’s also easy to keep track of the previous orders, change billing address and update self information.
I used to sign up as a member, but I cannot login to my account, what should I do?
Most probably you had typed the wrong password. Kindly click the ‘Forgot Password’ link which appear under the member login page. Then follow the instructions to retrieve your password. If you still can't log in, please contact us.
How can I unsubscribe from the NEWSLETTER MAILING LIST?
For any further questions, please do not hesitate to contact us and we are always glad to assist you.